Delivery Options

Delivery options may vary based on your location and the item you've purchased. You will be informed about all available options during checkout.

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Delivery Time

The delivery time is specified for each item.

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Delivery Zones

We currently ship to the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, UAE, UK, USA, Canada, China, South Korea, and Japan.

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Can't find your region? Contact us at support@bethjoy.uk, and we'll see how we can assist!

 

Delivery Partner

All shipments within the EU are dispatched through FedEx or DHL. All shipments outside the EU are sent via FedEx unless otherwise arranged.

 

Tracking

Once your items are dispatched, you'll receive an email containing a tracking number, allowing you to monitor your delivery.

 

Customs Duty and Tax

Customs duty and tax charges might apply and are responsibility of the client.

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Returns​

Due to the custom nature of our objects we do not accept exchanges or returns. If your item arrives damaged then a return may be processed with provided evidence.

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Faulty or Damaged on arrival

To initiate a claim of a damaged or faulty object:

 

1. Email us at support@bethjoy.uk with the subject “Claim". Include your order reference number in the email. If your product arrives damaged, please include images of the product and the box it arrived in.

2. Package your objects safely, preferably in our original packaging. If our original packaging is no longer available, please feel free to use any suitable alternative packaging for safe shipping

3. We will send you a prepaid return label. Simply affix this over the original shipping label.

4. Drop off your package at the nearest delivery point.

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If you have further questions or concerns about your item or its delivery, please reach out to us at support@bethjoy.uk. We will get back to you within two business days.