SHIPPING

UK SHIPPING
TRACKED SHIPPING
1-7 BUSINESS DAYS PROCESSING TIME, 2-7 BUSINESS DAYS DELIVERY
FREE UK SHIPPING ON ALL ORDERS
INTERNATIONAL SHIPPING
STANDARD INTERNATIONAL TRACKED SHIPPING
1-7 BUSINESS DAYS PROCESSING TIME, 7-28 BUSINESS DAYS DELIVERY TIME
EUROPE -  £10-£15 (BASED ON WEIGHT)
ELSEWHERE - £25-£70 (BASED ON WEIGHT)
*PROCESSING TIMES ABOVE EXCLUDE PRE-ORDER ITEMS AND MAY VARY DURING BUSY HOLIDAY PERIODS*
RETURNS & REFUNDS
TUFTING SUPPLIES - RETURNS CAN BE MADE WITHIN 30 DAYS OF RECIEIVING THE ITEM, BUYER IS TO PAY THE RETURN POSTAGE. ONCE THE ITEM HAS BEEN RETURNED IN ORIGINAL CONDITION THEN A REFUND WILL BE ISSUED, EXCLUDING THE ORIGINAL POSTAGE FEE.
 
IF THE ORDER ARRIVES FAULTY OR DAMAGED THEN RETURN POSTAGE WILL BE PAID BY MYSELF AND A FULL REFUND OR REPLACEMENT WHERE POSSIBLE WILL BE ISSUED ONCE THE ITEM ARRIVES BACK WITH ME.
 
RUGS & WALL HANGINGS- ALL WORK IS MADE TO ORDER AND CUSTOM SO IS THEREFOR NON REFUNDABLE ONCE YOU HAVE RECIEVED THE ITEM.
IF AN ITEM ARRIVES DAMAGED THEN ARRANGEMENTS WILL BE MADE FOR THE ITEM TO BE RETURNED WHERE POSTAGE WILL BE COVERED BY MYSELF. YOU HAVE 30 DAYS TO REPORT AN ITEM THAT HAS ARRIVED DAMAGED. A REFUND OR REPLACEMENT WILL THEN BE ARRANGED ONCE THE ITEM ARRIVES BACK WITH ME.
I DO NOT COVER RETURNS OR REFUNDS WHERE THE ITEM WAS DAMAGED BY THE CUSTOMER.
(BUT I WILL TRY TO OFFER MY BEST ADVICE ON FIXING ANY PROBLEMS!)