Frequently Asked Questions
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What does made to order mean?
All of our objects are made to order meaning that we do not keep any in stock but each object is made especially for each client. We therefore ask you to consider your purchase thoroughly before placing your order.
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Where are the objects made?
All objects are designed by Beth Joy with originals being made in her studio. Any pre - order items will be made by crafted artisans in India who support with production and shipping.
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What is the lead time of my order?
Current lead time varies and is specified for each object in the product description.
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What delivery options do you offer?
Shipping rates varies depending on object and location. You will see a specified shipping quote at checkout.
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How will my order be delivered?
As some of the objects are heavy, we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.
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How can I track my order?
As soon as your objects are on their way, you will receive an email with a tracking number to follow your delivery.
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Can I pay in installments?
Depending on your location you may be able to use Paypal or Klarna to pay with installments. Please see on checkout if this option is available for you.
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Can I cancel my order?
You have 24 hours from the time of your purchase to cancel you order. Please email us with the subject line 'cancel order' here support@bethjoy.uk. This is because your order may have already been processed and sent to our manufacturer.
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Do you accept exchanges or returns?
Due to the custom nature of our objects we do not accept exchanges or returns. If your item arrives damaged then a return may be processed with provided evidence.
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What do I do if my order is damaged or faulty?
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To initiate a claim of a damaged or faulty object:
1. Email us at support@bethjoy.uk with the subject “Claim". Include your order reference number in the email. If your product arrives damaged, please include images of the product and the box it arrived in.
2. Package your objects safely, preferably in our original packaging. If our original packaging is no longer available, please feel free to use any suitable alternative packaging for safe shipping
3. We will send you a prepaid return label. Simply affix this over the original shipping label.
4. Drop off your package at the nearest delivery point.
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Can I order a different colour or size?
For any custom requests, please email us at support@bethjoy.uk